Frequently Asked Questions
1. Technical Support
1.1 The game is not loading.
If your game is not loading or you are experiencing some other technical difficulties,
please try the following procedures:
Step 1: Clear Cache in your browser. Clearing
your cache can significantly improve the speed and performance
of your browser. Open your web-browser and press CTRL+SHIFT+DELETE combination,
then select "Clear Cache" from the list of options.
Step 2: Make sure you are running the latest version
of your internet browser. Go to web
browser section, download and install the latest version of your favourite
internet browser from list. .
Step 3: Re-install Adobe Flash Player. Go to Official Adobe
Homepage, download and install latest version of Adobe Flash Player.
Step 4: If none of the above works; please try using
different web browser.
1.2 I can’t see the full game window.
Make sure your screen resolution is set to at least 1024*768. Otherwise you might
not be able to see the full game window. You can also try F11 to open the Full Screen
mode.
1.3 Chat Messenger is not loading
First try to reload the page by clicking Reload button in your
browser. If Chat Messenger is still not loading, please try following procedure:
1. Right-click anywhere in the Messenger.
2. Click on „Settings…“
3. In "Local Storage" turn the lever to the left end.
4. Confirm by "OK"
5. Reload the page
6. Allow data storage by clicking "Allow" in Messenger!
2. Payment issues and questions
2.1 I have made payment but didn’t receive the product.
Please contact our Customer Support. Fill out the following form and provide as
many details as possible. >>Click
here to continue
2.2 I would like to pay by mobile phone, is it possible?
Yes. The list of countries with supported mobile payments is growing. We are doing
our best to provide mobile payments to as many users as possible. If your country
doesn't support mobile payments, you can still purchase goods via PayPal.
3. General Questions
3.1. What is account ?
PRO account is a special membership. With PRO account, you receive double amount
of G-points every day (20 G-points), you don’t see the ads before the Multiplayer
games and you can enjoy other benefits such as special cue in Pool Live game. See
more about PRO account here.
3.2. What are G-points ? How do I get them?
G- Points is how we reward players for their loyalty and skill. You can‘t
buy them, you can only collect them based on your activity and results in games.
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150
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as a welcome gift when you enter Live Games
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250
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for a victory in a weekly league; additional points are given to the best 100 players
in each league
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10
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you get 10 G-points everyday you come to Live Games
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10
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as a Pro you receive extra 10 G everyday you come to Live Games (20 G-points every
day in total)
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3.3. What is G-Cash ?
Geewa Cash (G-Cash) is the official virtual currency on Live Games
and can be bought via all available payment methods. Once bought, Geewa Cash is
stored on your Live Games account and can be used for purchasing items and features
on Live Games, such as PRO accounts or Special Cues in Pool
Live.
3.4 What is Weekly League?
Geewa Cash (G-Cash) is the official virtual currency on Live Games and can be bought
via all available payment methods. Once bought, Geewa Cash is stored on your Live
Games account and can be used for purchasing items and features on Live Games.
3.5. How can I edit my profile picture?
Click your name in the top right corner on Geewa.com to enter your profile. Go to
Avatar editor and click „Reset avatar to picture“.
This will update your profile with your latest Facebook profile picture. You can
also upload your new picture here or create your own personalized Avatar.
3.6. I would like to translate Live Games. How can I help?
Go to www.geewa.com/translate
and start translating! Translators will be rewarded by Live Games PRO accounts.
3.7.How can I control the Messenger Chat on the right?
If you don’t wish to be contacted by certain users, click on their name in
Chat Messenger and click on “Ignore user” icon.
